15 Days Free Exchange

15-Day Free Pillow Firmness Replacement

If you find that the firmness of your pillow is not suitable for you within 15 days, you can contact our customer service or email us to arrange a replacement.

Please note:

• Only one replacement is allowed.
• We will only replace the pillow core.
• If you replace the pillow with a cheaper model, we will not refund the difference in price.
• To reduce the need for unnecessary pillow replacements, please refer to our pillow firmness guide or contact our customer service for assistance in selecting the right firmness for you.
• After 15 days, we will no longer arrange free replacements. If you need a replacement, you will be charged a fee of SGD15.

Here are some additional points to consider:

• Make sure to keep your original pillow packaging and receipt, as you will need them to request a replacement.
• When contacting customer service, please provide your order number, name, and contact information.
• We will process your request as soon as possible and send you a replacement pillow core.

We hope this information is helpful. Please let us know if you have any other questions.